I do not receive Medisafe notifications – Xiaomi
Background Restrictions (Android 6): 1. Start from App drawer 2. Tap Android phone Security app 3. Tap Settings then Data usage 4. Turn on Allow background data. Autostart Settings (Android 6+): 1. Open device Settings 2. Tap on Apps 3. Tap Medisafe then turn on ‘Autostart’ If you start from App drawer: 1. Tap Security…
Read MoreI do not get Medisafe notifications – Samsung
General Notification Settings (Android 12): 1. Open device Settings 2. Tap on “Apps” 3. Find Medisafe 4. Make sure Notifications are not Blocked 5. Tap to Turn Show notifications On Sound Settings (Android 12): 1. Open device Settings 2. Tap on Apps 3. Find and tap Medisafe 4. Tap Notifications 5. Tap Allow sound 6.…
Read MoreI do not get Medisafe notifications – OnePlus
Background Restrictions: 1. Open device Settings 2. Tap on Storage, and set the automatic storage optimization to “Standard”, or turn it off completely. Auto-Run Restrictions 1. Open device Settings 2. Tap Apps then Menu 3. Tap Auto Run 4. Disable this mode or prevent Medisafe from being limited in this mode More Background Restrictions (Auto-launch)…
Read MoreI do not get Medisafe notifications – Huawei
For all Huawei Android versions, check the Protected Apps: 1. Open device Settings 2. Tap ‘Protected Apps’ and turn it on for Medisafe Background Restrictions (Android 6-8) 1. The specified menu paths apply to EMUI 5.0 on Android 7.0. Depending on device and OS version, designation and location of menu items may differ. 2. Navigate…
Read MoreI do not get Medisafe notifications – Google Pixel
Please use any of the following to troubleshoot your reminders. Check that your notifications are turned on (Android 11): 1. Open device Settings 2. Tap Notifications 3. Tap App settings 4. Under “Most recent,” find apps that recently sent you notifications (To find more apps, in the dropdown menu tap ‘All apps’) 5. Tap ‘Medisafe’…
Read MoreHow do I mark a dose at a specific time?
To select a specific time for your taken time: 1. Open Medisafe and tap on your dose 2. Long press on the Take icon and you will get a list of options (Now, On Time, Set Time) and choose your desired option Tapping on ‘Select Time’ will allow you to set the date and time…
Read MoreCan I mark a dose from the notification? – iOS
Yes! To mark a dose from a notification: 1. iOS 15 and higher – press and hold on the notification to get the prompt to mark the dose 2. iOS 14 and below – swipe on the notification to tap on ‘View’ then select your choice.
Read MoreCan I mark a dose from the notification? – Android
Yes! While it can vary depending on your device, you can either swipe or pull down on the notification in order to mark the dose without opening the app.
Read MoreMy medication is not listed in the drop down menu when I try to add it, can I still add it? – iOS
Yes! You can manually add your medication with the relevant information. 1. Tap on the ‘+’ icon at the top right of your pillbox (when viewing the Home screen) 2. Tap on ‘Add Medication’ 3. Type in your medication name and tap ‘Done’ on your keyboard 4. Tap on ‘Next’ and input the rest of…
Read MoreMy medication is not listed in the drop down menu when I try to add it, can I still add it? – Android
Yes! You can manually add your medication with the relevant information. 1. Tap on ‘Add Medication’ 2. Type in your med name 3. Tap ‘Next’ and continue filling out the med’s info including the strength, dose frequency and reminder times
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