Can I mark a dose from the notification? – iOS
Yes! To mark a dose from a notification: 1. iOS 15 and higher – press and hold on the notification to get the prompt to mark the dose 2. iOS 14 and below – swipe on the notification to tap on ‘View’ then select your choice.
Read MoreMy medication is not listed in the drop down menu when I try to add it, can I still add it? – iOS
Yes! You can manually add your medication with the relevant information. 1. Tap on the ‘+’ icon at the top right of your pillbox (when viewing the Home screen) 2. Tap on ‘Add Medication’ 3. Type in your medication name and tap ‘Done’ on your keyboard 4. Tap on ‘Next’ and input the rest of…
Read MoreHow do I stop Medisafe from sending medication reminders? – iOS
At this time, there is no option to simply stop the medication reminders. You can either turn off your notifications for the app itself or suspend the individual meds on your account. To turn off your notifications 1. Open your device Settings app 2. Tap on ‘Notifications’ then scroll down your list of app 3.…
Read MoreHow do I edit the medication form that appears on doses? – iOS
To change the medication’s form listed on the doses (take x pills): 1. Tap on ‘Medications’ and tap on your med 2. Tap on ‘Edit’ on the top right corner 3. Tap on ‘Medication Info’ then scroll along the choices of icons available and choose one that is best applicable. Feel free to contact our…
Read MoreHow can I edit or add a medication’s strength? – iOS
To add or edit a medication’s strength: 1. Tap on ‘Medications’ then tap your med 2. Tap on ‘Edit’ on the top right corner 3. Tap on ‘Medication Info’ 4. Tap on ‘Strength’ and then manually enter the number. You can also tap on ‘Units’ on the Strength screen to edit the unit of measurement…
Read MoreHow can I change my medication’s schedule? – iOS
If you are trying to change the schedule of a medication: 1. Tap on ‘Medications’ 2. Tap on your med and tap ‘Edit’ on the top right corner 3. Tap on ‘Reminders’ then tap on ‘Frequency’ and select your new schedule and set the new times for your doses
Read MoreHow can I get my med reminders later on the weekend? – iOS
Unfortunately, there is no “weekend mode” available on iOS at this time. We apologize for any inconvenience caused! In the meantime, you can manually reschedule the doses for later times or add new medications with “specific days” schedules with the later times on those days. We hope to enable weekend mode in a future update!
Read MoreWhy don’t I have sound notifications when my device is silent? – iOS
Unfortunately we cannot offer sound reminders in silent mode as it is not available on iOS devices. There may be Do Not Disturb settings, where you can have your phone on ‘Do Not Disturb or ‘Focus Mode”, but set it to allow Medisafe to remind you while in this mode. There may also be alarm…
Read MoreI do not get the “critical alert” reminder – iOS
Please first restart your device. If you are still not receiving the critical alert reminder: 1. Open Medisafe and tap on ‘More’ 2. Tap on ‘Settings’ 3. Turn OFF the Critical Alerts and restart your device again. 4. Open your device’s SETTINGS app 5. Tap on ‘Notifications’ and scroll to find Medisafe 6. Turn Critical…
Read MoreI only receive the “critical alert” reminder. – iOS
Please try restarting your device first. If you still do not receive your normal reminders: Turn the app notifications off and back on from your device Settings app. 1. Open the Settings app 2. Tap on ‘Notifications’ then scroll down to tap on ‘Medisafe’ 3. Turn off the notifications and then open Medisafe 4. Once…
Read More