How can I set up reminders for my refills? – iOS
To add refill reminders to a new medication: 1. Begin adding your medication (from drop-down list or manually) 2. Add the Strength or change Appearance if needed 3. Tap ‘Next’ 4. Set the schedule for your med, tap ‘Next’ 5. Toggle ON the Refill Reminder option on the last screen and add your pills in…Read More
How to set a medication with half doses? – iOS
To set a medication with half doses: Tap on the med via your ‘Medication’ list Tap ‘Edit’ Tap on ‘Reminders’ Tap on the scheduled time/dose Tap on the number where it says the number of pills and type in your desired half dose Tap ‘Done’ then the back arrow Tap ‘Update’ to save the changes…Read More
I took my meds at a different time! How do I change the time taken?
To change a dose’s taken time: 1. Open Medisafe 2. Tap on your dose on the Home screen 3. Tap on ‘Un-take’ to remove the “taken” status 4. Tap on Skip or long press on Take to receive a list on “time taken” options in order to accurately record your doseRead More
How do I export my diary entries? – iOS
To export your Diary entries: 1. Open Medisafe and tap on ‘More’ 2. Tap on ‘Diary’ 3. Tap on the entry you want to send 4. Tap the ‘share’ icon on the bottom right corner, enter the details and send. At this time, there is no option to export multiple entries at the same time,…Read More
How can I share a report of my medication history? – iOS
To send a report from the app: 1. Tap ‘More’ on the bottom menu 2. Tap ‘Report’ 3. Tap “Send” to display the details to include on your report 4. Enter the “To” email address and choose the format, etc. You can filter the report for a specific med as well as include your trackers…Read More
How do I delete a medication? – iOS
To delete a medication: 1. Tap ‘Medications’ on the bottom menu 2. Tap on your medication 3. Tap ‘Edit’ on the top right 4. Tap ‘Delete’ You can then choose to either save or delete your medication history. You can also check out the video below for more help!Read More
How to edit medication reminder times? – iOS
To edit your medication’s reminder time: 1. Tap ‘Medications’ on the bottom menu 2. Tap on your medication 3. Tap ‘Edit’ on the top right 4. Then tap ‘Reminders’, tap on your current reminder time and change this to your desired time. You can also check out the video below for more help!Read More
I do not receive sound with my reminders – iOS
If you are not receiving sound with your reminders: 1. Open device Settings app and scroll down the apps list 2. Tap on ‘Medisafe’ then tap ‘Notifications’ 3. Verify the sound is turned on. You can also check if the button on the side of your device is muted. Lastly, restart your device. If you…Read More
How do I delete a Medfriend or Dependent profile?
To delete a Dependent or Medfriend profile: 1. Open Medisafe and tap on your pofile icon on the top left corner of the app 2. Under “Profiles”, tap on the dependent or Medfriend you wish to remove 3. When the preferred profile icon appears on the top of the side menu, tap on it again…Read More
My Medfriend is not seeing my medications on their account.
Please tap on your profile icon on the top left of the app to open the side menu. Then tap on your Medfriend profile twice (once to view the profile again again to edit) and sync the meds. You can turn off the “sync my meds” setting, restart the app then repeat the steps to…Read More