Background Restrictions (Android 6): 1. Start from App drawer 2. Tap Android phone Security app 3. Tap Settings then Data usage 4. Turn on Allow background data. Autostart Settings (Android 6+): 1. Open device Settings 2. Tap on Apps 3. Tap Medisafe then turn on ‘Autostart’ If you start from App drawer: 1. Tap Security…

General Notification Settings (Android 12): 1. Open device Settings 2. Tap on “Apps” 3. Find Medisafe 4. Make sure Notifications are not Blocked 5. Tap to Turn Show notifications On Sound Settings (Android 12): 1. Open device Settings 2. Tap on Apps 3. Find and tap Medisafe 4. Tap Notifications 5. Tap Allow sound 6.…

Background Restrictions: 1. Open device Settings 2. Tap on Storage, and set the automatic storage optimization to “Standard”, or turn it off completely. Auto-Run Restrictions 1. Open device Settings 2. Tap Apps then Menu 3. Tap Auto Run 4. Disable this mode or prevent Medisafe from being limited in this mode More Background Restrictions (Auto-launch)…

For all Huawei Android versions, check the Protected Apps: 1. Open device Settings 2. Tap ‘Protected Apps’ and turn it on for Medisafe Background Restrictions (Android 6-8) 1. The specified menu paths apply to EMUI 5.0 on Android 7.0. Depending on device and OS version, designation and location of menu items may differ. 2. Navigate…

Please use any of the following to troubleshoot your reminders. Check that your notifications are turned on (Android 11): 1. Open device Settings 2. Tap Notifications 3. Tap App settings 4. Under “Most recent,” find apps that recently sent you notifications (To find more apps, in the dropdown menu tap ‘All apps’) 5. Tap ‘Medisafe’…

Yes! While it can vary depending on your device, you can either swipe or pull down on the notification in order to mark the dose without opening the app.

Yes! You can manually add your medication with the relevant information. 1. Tap on ‘Add Medication’ 2. Type in your med name 3. Tap ‘Next’ and continue filling out the med’s info including the strength, dose frequency and reminder times

At this time, there is no option to simply stop the medication reminders. You can either turn off your notifications for the entire app or suspend the individual meds on your account. To turn off notifications: Notification settings can differ on each Android. Your device make be set up slightly different but you can use…

Currently, you cannot edit a medication to change the form to another option. You will need to delete and re-add the med. When asked what form your medication is, you can select from the list.

To add or edit a medication’s strength: 1. Tap on ‘Medications’ then tap your med 2. Tap on the pen icon on the top right corner to edit 3. Tap on ‘Strength’ and tap on the current entry or ‘Tap to set’ 4. You can tap on the strength number to enter it manually or…