What is a dependent profile?

A dependent profile is a profile you can add to your account for anyone you manage meds for. You will receive reminders for any medications scheduled on the dependent profile and can also use the Health Trackers, Notes, Appointments, Doctors and Reports features. Please note, dependent profiles are not transferable to other accounts. For example,…

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My Medfriend is getting reminders for doses I have marked as taken.

We believe this is sometimes happening when the app is closed in the background. After you take your medication, please open your app for a few moments. If your Medfriend is still getting reminders for taken doses, please contact our support team. Open Medisafe, tap on ‘More’, tap ‘Help & Support’ then tap ‘Contact Support’.

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Can I change my email address on my Medisafe account?

Yes! To change your email address on your account, please tap on your avatar on the top left twice. You can then edit your account, change your email address and then verify the changes. We have also covered this topic in our web series, Ask Medisafe Anything. I have included a link to the episode…

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How can I delete my account? – Android

To delete your account, please email us from inside your app. 1. Tap on ‘More’ 2. Tap ‘Help & Support’ 3. Tap ‘Contact Support’ and send us your request. Do not edit the subject of your email. Please write your request in the body of the email.

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How can I delete my account? – iOS

To delete your account: 1. Tap on ‘More’ 2. Tap ‘Settings’ 3. Scroll down and tap on ‘Delete this account’ 4. Follow the next popup to confirm your request or cancel

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How do I log out of my account? – iOS

To log out of your account you can do one of the following: 1. Tap on your profile icon on the top left corner 2. Tap on ‘Log Out’ on the side menu Alternatively: 1. Tap on ‘More’ 2. Tap on ‘Settings’ and scroll down 3. Tap on ‘About’ 4. Tap on ‘Logout’ on the…

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