My Medfriend got their invite but they haven’t been able to get connected.
First, you can delete the pending invite for your Medfriend by opening the side menu on the app and tap on the Medfriend invite and select to Cancel Invite. Then begin adding your Medfriend: 1. Open the app and tap on the profile icon on the upper left corner to open the side menu 2.…Read More
Why can’t I edit my Medfriend’s profile?
At time time, the Medfriend feature is viewing permissions only. This is for privacy reasons but we are working on adding more abilities and options to this feature and hope to have updates soon!Read More
What is a dependent profile?
A dependent profile is a profile you can add to your account for anyone you manage meds for. You will receive reminders for any medications scheduled on the dependent profile and can also use the Health Trackers, Notes, Appointments, Doctors and Reports features. Please note, dependent profiles are not transferable to other accounts. For example,…Read More
My Medfriend is getting reminders for doses I have marked as taken.
We believe this is sometimes happening when the app is closed in the background. After you take your medication, please open your app for a few moments. If your Medfriend is still getting reminders for taken doses, please contact our support team. Open Medisafe, tap on ‘More’, tap ‘Help & Support’ then tap ‘Contact Support’.Read More
My Medfriend is not receiving reminders for my missed doses.
If your Medfriend is not receiving reminders for your missed meds, please tap on your ‘Medications’. Tap on one of your medications and suspend and resume the med. On iOS, tap ‘Edit’ then Suspend, for Android you can tap on the med then tap Suspend.Read More
Can I change my email address on my Medisafe account?
Yes! To change your email address on your account, please tap on your avatar on the top left twice. You can then edit your account, change your email address and then verify the changes. We have also covered this topic in our web series, Ask Medisafe Anything. I have included a link to the episode…Read More
How can I delete my account? – Android
To delete your account, please email us from inside your app. 1. Tap on ‘More’ 2. Tap ‘Help & Support’ 3. Tap ‘Contact Support’ and send us your request. Do not edit the subject of your email. Please write your request in the body of the email.Read More
How can I delete my account? – iOS
To delete your account: 1. Tap on ‘More’ 2. Tap ‘Settings’ 3. Scroll down and tap on ‘Delete this account’ 4. Follow the next popup to confirm your request or cancelRead More
How do I log out of my account? – iOS
To log out of your account you can do one of the following: 1. Tap on your profile icon on the top left corner 2. Tap on ‘Log Out’ on the side menu Alternatively: 1. Tap on ‘More’ 2. Tap on ‘Settings’ and scroll down 3. Tap on ‘About’ 4. Tap on ‘Logout’ on the…Read More
How do I log out of my account? – Android
To log out of your account: 1. Tap on your profile icon on the top left corner 2. Tap on ‘Log Out’ on the side menuRead More