Can I change my email address on my Medisafe account?
Yes! To change your email address on your account, please tap on your avatar on the top left twice. You can then edit your account, change your email address and then verify the changes. We have also covered this topic in our web series, Ask Medisafe Anything. I have included a link to the episode…Read More
How can I delete my account? – Android
To delete your account, please email us from inside your app. 1. Tap on ‘More’ 2. Tap ‘Help & Support’ 3. Tap ‘Contact Support’ and send us your request. Do not edit the subject of your email. Please write your request in the body of the email.Read More
How can I delete my account? – iOS
To delete your account: 1. Tap on ‘More’ 2. Tap ‘Settings’ 3. Scroll down and tap on ‘Delete this account’ 4. Follow the next popup to confirm your request or cancelRead More
How do I log out of my account? – iOS
To log out of your account you can do one of the following: 1. Tap on your profile icon on the top left corner 2. Tap on ‘Log Out’ on the side menu Alternatively: 1. Tap on ‘More’ 2. Tap on ‘Settings’ and scroll down 3. Tap on ‘About’ 4. Tap on ‘Logout’ on the…Read More
How do I log out of my account? – Android
To log out of your account: 1. Tap on your profile icon on the top left corner 2. Tap on ‘Log Out’ on the side menuRead More
How do I log in to my account?
When you first download the app, you are presented with Get Started or Log In. Tap on ‘Log In’ then enter your email and password. If you get an email stating that you do not have an account, please refer to ‘I have a new phone and cannot log in’. If you require more assistance,…Read More
How do I move my Medisafe account to my new device?
When getting a new phone, it is best to check your old device to make sure you have created an account first. This is how you can transfer your history to your new device. If you believe you may have an account already, you can try using the Forgot Password function to reset the password…Read More
How can I reset my password?
To reset your password: Tap on your profile icon on the top left corner to open the app If you are not logged in (using a guest profile), tap on ‘Login’ on the side menu On the login screen, tap on ‘Forgot Password’ Enter your email address and then you will receive an email to…Read More
How do I create an account?
To create an account: 1. Open Medisafe and tap on your profile icon on the top left corner to open the side menu 2. Tap on the icon again to Edit Profile 3. Tap on ‘Sign Up’ on the bottom of the next screen then add your email address and a password 4. Once you…Read More
Why should I create an account?
While Medisafe can be used without creating an account, we highly recommend creating one to prevent the loss of your information. If an account is not created, you will not be able to transfer your history from one device to another if you get a new phone or delete the app. To ensure you always…Read More