{"id":45,"date":"2022-09-01T13:47:55","date_gmt":"2022-09-01T17:47:55","guid":{"rendered":"https:\/\/medisafeapp.wpengine.com\/?page_id=45"},"modified":"2022-11-21T15:27:08","modified_gmt":"2022-11-21T20:27:08","slug":"help-center","status":"publish","type":"page","link":"https:\/\/medisafeapp.com\/he\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p>We're dedicated to helping in any way with your journey. See our most commonly answered questions below, or email us anytime at support@medisafe.com.<\/p>\r\n\t<p><a href=\"https:\/\/medisafe.app.link\/GxS8P0zh8P\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/medisafeapp.com\/wp-content\/uploads\/2022\/09\/btn-appleStore.png\" alt=\"Download on the App Store\" width=\"184\" height=\"56\" \/><\/a> <a href=\"https:\/\/medisafe.app.link\/GxS8P0zh8P\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/medisafeapp.com\/wp-content\/uploads\/2022\/09\/btn-googlePlay.png\" alt=\"Get it on Google Play\" width=\"184\" height=\"55\" \/><\/a><\/p>\r\n\t<p>256-BIT Encryption | HIPAA Compliant | ISO 27001 Certified<\/p>\r\n\t<button type=\"button\" data-placement=\"bottom\" data-toggle=\"tooltip\" data-html=\"true\" title=\"\r\nFor more on what these security measure mean, <a target='_blank' href='https:\/\/www.medisafe.com\/privacy-policy\/' rel=\"noopener\">click here.&quot;>\r\n  ?\r\n<\/button>\r\n<h2>\r\n\t\tHow can we help you?\r\n\t<\/h2>\r\n                <a data-toggle=\"modal\" href=\"#post-6546\" data-target=\"#post-6546\">\r\n                    <h4>How do I export meds from my Pharmacy?<\/h4>\r\n                        This feature is only available for US users.\r\n1. Tap on your &quot;Updates&quot;&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>How do I export meds from my Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            <p>This feature is only available for US users.<\/p>\r\n<p>1. Tap on your &quot;Updates&quot;<\/p>\r\n<p>2. Tap &quot;Import My Meds&quot; on the &quot;Automatically Import Meds&quot; card<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &quot;Connect&quot;<\/p>\r\n<p>5. Select your medications and tap &quot;Next&quot;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &quot;Done&quot;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p>If your medications do not come through after 24 hours, please contact us at <a href=\"mailto:support@medisafe.com\">support@medisafe.com<\/a><\/p>            \r\n                <a data-toggle=\"modal\" href=\"#post-6545\" data-target=\"#post-6545\">\r\n                    <h4>How do I export meds from my Pharmacy?<\/h4>\r\n                        This feature is only available for US users.\r\nAndroid 5.0 or higher:&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>How do I export meds from my Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            <p>This feature is only available for US users.<\/p>\r\n<p><b>Android 5.0 or higher:<\/b><\/p>\r\n<p>1. Tap &quot;More&quot; on the bottom menu and tap &quot;Settings&quot;<\/p>\r\n<p>2. Tap &quot;Import meds from your pharmacy\/clinic&quot;<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &quot;Connect&quot;<\/p>\r\n<p>5. Select your medications and tap &quot;Next&quot;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &quot;Done&quot;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p><b>Below Android 5.0:<\/b><\/p>\r\n<p>1. Tap on your side menu and tap &quot;Settings&quot;<\/p>\r\n<p>2. Tap &quot;Import meds from your pharmacy\/clinic&quot;<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &quot;Connect&quot;<\/p>\r\n<p>5. Select your medications and tap &quot;Next&quot;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &quot;Done&quot;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p>If your medications do not come through after 24 hours, please contact us at <a href=\"mailto:support@medisafe.com\">support@medisafe.com<\/a><\/p>            \r\n                <a data-toggle=\"modal\" href=\"#post-6544\" data-target=\"#post-6544\">\r\n                    <h4>Are you certified with the Board of Pharmacy?<\/h4>\r\n                        Yes, Truepill is certified with the California Board of Pharmacy and are recognized as a retail pharmacy in Hayward, CA&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>Are you certified with the Board of Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Yes, Truepill is certified with the California Board of Pharmacy and are recognized as a retail pharmacy in Hayward, CA.            \r\n                <a data-toggle=\"modal\" href=\"#post-6543\" data-target=\"#post-6543\">\r\n                    <h4>What is VIPPS?<\/h4>\r\n                        VIPPS is an accreditation bureau, which address our customer's right to privacy, authentication and security of prescription orders, adherence to a recognized&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What is VIPPS?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            VIPPS is an accreditation bureau, which address our customer's right to privacy, authentication and security of prescription orders, adherence to a recognized quality assurance policy, and provision of meaningful consultation between customers and pharmacists.            \r\n                <a data-toggle=\"modal\" href=\"#post-6542\" data-target=\"#post-6542\">\r\n                    <h4>What is URAC?<\/h4>\r\n                        URAC defines their accreditation as an &quot;evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examinati&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What is URAC?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            URAC defines their accreditation as an &quot;evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examination of its systems, processes, and performance by an impartial external organization to ensure that it is conducting business in a manner that meets predetermined criteria and is consistent with national standards.            \r\n                <a data-toggle=\"modal\" href=\"#post-6541\" data-target=\"#post-6541\">\r\n                    <h4>What certifications do you have?<\/h4>\r\n                        Truepill holds the VIPPS Certification, LegitScript, URAC, and is registered with the NABP, National Association of Boards of Pharmacy&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What certifications do you have?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Truepill holds the VIPPS Certification, LegitScript, URAC, and is registered with the NABP, National Association of Boards of Pharmacy.            \r\n                <a data-toggle=\"modal\" href=\"#post-6540\" data-target=\"#post-6540\">\r\n                    <h4>What quality control procedures do you have in place in each process?<\/h4>\r\n                        Truepill works very hard to maintain its licenses and accreditations. This means working hard to buy from reputable distributors and abiding by ethical practice&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What quality control procedures do you have in place in each process?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Truepill works very hard to maintain its licenses and accreditations. This means working hard to buy from reputable distributors and abiding by ethical practices.            \r\n                <a data-toggle=\"modal\" href=\"#post-6539\" data-target=\"#post-6539\">\r\n                    <h4>Why does the prescription say one drug but a different one was delivered?<\/h4>\r\n                        Many times, Medisafe Pharmacy Service powered by Truepill will default to a generic version of a drug unless the eRx says &quot;DAW (Dispense as Written). We do ou&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>Why does the prescription say one drug but a different one was delivered?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Many times, Medisafe Pharmacy Service powered by Truepill will default to a generic version of a drug unless the eRx says &quot;DAW (Dispense as Written). We do our best to alert you when the medication delivered is not the same as what's listed on the eRx. Branded and Generic Drugs are for the most part, identical. If you received an entirely different drug class, there may be a larger issue at hand and you should call the pharmacy immediately at: 650-353-5495.            \r\n                <a data-toggle=\"modal\" href=\"#post-6538\" data-target=\"#post-6538\">\r\n                    <h4>What certifications does my doctor need to have?<\/h4>\r\n                        Your doctor MUST be certified to write prescriptions in their corresponding state&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What certifications does my doctor need to have?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Your doctor MUST be certified to write prescriptions in their corresponding state.            \r\n\t<p>Have a topic you would like to see discussed? <a href=\"https:\/\/medisafeapp.com\/contact-us\/\">Let us know!<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We're dedicated to helping in any way with your journey. See our most commonly answered questions below, or email us anytime at support@medisafe.com. 256-BIT Encryption | HIPAA Compliant | ISO 27001 Certified<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - MedisafeApp<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medisafeapp.com\/he\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"he_IL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - MedisafeApp\" \/>\n<meta property=\"og:description\" content=\"We&#039;re dedicated to helping in any way with your journey. 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