My Medfriend got their invite but they haven’t been able to get connected.
First, you can delete the pending invite for your Medfriend by opening the side menu on the app and tap on the Medfriend invite and select to Cancel Invite. Then begin adding your Medfriend: 1. Open the app and tap on the profile icon on the upper left corner to open the side menu 2.…
Read MoreWhy can’t I edit my Medfriend’s profile?
At time time, the Medfriend feature is viewing permissions only. This is for privacy reasons but we are working on adding more abilities and options to this feature and hope to have updates soon!
Read MoreWhat is a dependent profile?
A dependent profile is a profile you can add to your account for anyone you manage meds for. You will receive reminders for any medications scheduled on the dependent profile and can also use the Health Trackers, Notes, Appointments, Doctors and Reports features. Please note, dependent profiles are not transferable to other accounts. For example,…
Read MoreMy Medfriend is getting reminders for doses I have marked as taken.
We believe this is sometimes happening when the app is closed in the background. After you take your medication, please open your app for a few moments. If your Medfriend is still getting reminders for taken doses, please contact our support team. Open Medisafe, tap on ‘More’, tap ‘Help & Support’ then tap ‘Contact Support’.
Read MoreMy Medfriend is not receiving reminders for my missed doses.
If your Medfriend is not receiving reminders for your missed meds, please tap on your ‘Medications’. Tap on one of your medications and suspend and resume the med. On iOS, tap ‘Edit’ then Suspend, for Android you can tap on the med then tap Suspend.
Read MoreHow do I add a Dependent profile?
To add a Dependent profile to your account: Tap on your profile icon on the top left corner of the app Under “Profiles”, tap “Add Dependent” Enter your dependent’s name and info, choose an icon and tap “Done” You can then add their medications with the desired schedule You can check out our web series…
Read MoreMy Medfriend is not seeing my medications on their account.
Please tap on your profile icon on the top left of the app to open the side menu. Then tap on your Medfriend profile twice (once to view the profile again again to edit) and sync the meds. You can turn off the “sync my meds” setting, restart the app then repeat the steps to…
Read MoreHow do I add a Medfriend?
To invite a Medfriend: To begin adding your Medfriend, please open the app and tap on the profile icon on the upper left corner to open the side menu. Then tap on ‘Invite Medfriend’. Select to add them manually. When you fill in the details of your Medfriend, only enter your Medfriend’s name then tap…
Read MoreWhat is a Medriend and how does the feature work?
The Medfriend feature will send your Medfriend reminders for missed doses if no action is made on your notifications. The app will then send a notification 30 minutes after your last reminder; a total of 1 hour after the scheduled time of the dose. The interval cannot be changed at this time and we apologize…
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