What is a dependent profile?

A dependent profile is a profile you can add to your account for anyone you manage meds for. You will receive reminders for any medications scheduled on the dependent profile and can also use the Health Trackers, Notes, Appointments, Doctors and Reports features. Please note, dependent profiles are not transferable to other accounts. For example,…

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My Medfriend is getting reminders for doses I have marked as taken.

We believe this is sometimes happening when the app is closed in the background. After you take your medication, please open your app for a few moments. If your Medfriend is still getting reminders for taken doses, please contact our support team. Open Medisafe, tap on ‘More’, tap ‘Help & Support’ then tap ‘Contact Support’.

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How do I add a Dependent profile?

To add a Dependent profile to your account: Tap on your profile icon on the top left corner of the app Under “Profiles”, tap “Add Dependent” Enter your dependent’s name and info, choose an icon and tap “Done” You can then add their medications with the desired schedule You can check out our web series…

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How do I add a Medfriend?

To invite a Medfriend: To begin adding your Medfriend, please open the app and tap on the profile icon on the upper left corner to open the side menu. Then tap on ‘Invite Medfriend’. Select to add them manually. When you fill in the details of your Medfriend, only enter your Medfriend’s name then tap…

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What is a Medriend and how does the feature work?

The Medfriend feature will send your Medfriend reminders for missed doses if no action is made on your notifications. The app will then send a notification 30 minutes after your last reminder; a total of 1 hour after the scheduled time of the dose. The interval cannot be changed at this time and we apologize…

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