My Medisafe notifications are coming through with the wrong sound.
The settings can differ between devices. If you find that your device is not playing the accurate sound with your reminders, please open your device Settings and navigate to the Sound settings. Take a screenshot of any relevant settings dealing with sound and Medisafe then email us at [email protected]. We can then look into the…
Read MoreHow do I change an existing med to ‘as needed’/PRN and track it? – iOS
Yes! Please use the following steps to change your med to an ‘as needed’ schedule. Tap “Medications” on the bottom menu Tap on your medication Tap “Edit” on the top right Tap “Reminders”, tap “Frequency”, select “As Needed”, and then tap “Done” Tap the arrow back and tap “Update” The app will now stop scheduling…
Read MoreHow can I set up reminders for my refills? – iOS
To add refill reminders to a new medication: 1. Begin adding your medication (from drop-down list or manually) 2. Add the Strength or change Appearance if needed 3. Tap ‘Next’ 4. Set the schedule for your med, tap ‘Next’ 5. Toggle ON the Refill Reminder option on the last screen and add your pills in…
Read MoreHow do I change my snooze interval? – iOS
There is a default snooze time of every 10 minutes if no action is made on the notification. If you set the snooze time to an alternate interval, it will only work if you tap on ‘Snooze’. If you ignore the notifications and don’t tap ‘Snooze’ then it will be 10 minutes apart. To set…
Read MoreHow to edit medication reminder times? – iOS
To edit your medication’s reminder time: 1. Tap ‘Medications’ on the bottom menu 2. Tap on your medication 3. Tap ‘Edit’ on the top right 4. Then tap ‘Reminders’, tap on your current reminder time and change this to your desired time. You can also check out the video below for more help!
Read MoreI do not receive sound with my reminders – iOS
If you are not receiving sound with your reminders: 1. Open device Settings app and scroll down the apps list 2. Tap on ‘Medisafe’ then tap ‘Notifications’ 3. Verify the sound is turned on. You can also check if the button on the side of your device is muted. Lastly, restart your device. If you…
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