I’m not receiving my Medisafe notifications – Android

Please check that you have Medisafe disabled from any battery saving or optimization settings. This can silence your notifications and cause you to miss reminders. Also beware of “”task killers”” such as Clean Master, 360 Security, CM Security, Fast Booster. They may terminate Medisafe’s reminders. Lastly, check your Do Not Disturb settings. Medisafe is unable…

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My reminders don’t play sound – Android

If the sound of your med notifications is loud/silent: 1. Open your device Settings 2. Search for Sound & Vibration or Sound & Notifications 3. Swipe left and right on the scroll bars to adjust the volume to your needs If you still do not receive sound, please contact our suppot team. Open Medisafe and…

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How can I set up reminders for my refills? – Android

To add refill reminders to a new medication: 1. Begin adding a new medication (from drop-down list or manually) 2. Add the form, strength and condition if you prefer 3. Set the medication’s schedule for dose reminders 4. Before tapping on ‘Save’ on the last screen of the “add medication” flow, tap on “Get refill…

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How do I start my meds later on the weekend? – Android

To set up weekend mode: 1. Open Medisafe and tap ‘More’ 2. Tap on ‘Settings’, then ‘General Settings’ 3. Tap on ‘Weekend Mode’ 4. Tap the box to turn the setting on and then select your days for the later dose times 5. Once days are selected, set the “weekend morning hour”

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How do I edit a medication’s reminder times? – Android

To edit a medication’s reminder times: 1. Tap ‘Medications’ on the bottom menu 2. Tap on your medication to edit 3. Tap on the pen icon on the top right 4. Tap on your current med reminder time under ‘Reminder Times’ and change this to your desired time. 5. When you are finished, tap ‘Done’…

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How do I change my medication’s schedule? – Android

If you are trying to change the schedule and do not see the option you need, you will need to turn off the reminders and turn them back on. 1. Tap ‘Medications’ 2. Tap your medication then tap the pencil icon 3. Toggle OFF ‘Reminder times, then tap ‘Done’ to save 4. Tap the pencil…

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