How do I log in to my account?
When you first download the app, you are presented with Get Started or Log In. Tap on ‘Log In’ then enter your email and password. If you get an email stating that you do not have an account, please refer to ‘I have a new phone and cannot log in’. If you require more assistance,…
Read MoreHow do I add a Dependent profile?
To add a Dependent profile to your account: Tap on your profile icon on the top left corner of the app Under “Profiles”, tap “Add Dependent” Enter your dependent’s name and info, choose an icon and tap “Done” You can then add their medications with the desired schedule You can check out our web series…
Read MoreMy Medfriend is not seeing my medications on their account.
Please tap on your profile icon on the top left of the app to open the side menu. Then tap on your Medfriend profile twice (once to view the profile again again to edit) and sync the meds. You can turn off the “sync my meds” setting, restart the app then repeat the steps to…
Read MoreHow do I add a Medfriend?
To invite a Medfriend: To begin adding your Medfriend, please open the app and tap on the profile icon on the upper left corner to open the side menu. Then tap on ‘Invite Medfriend’. Select to add them manually. When you fill in the details of your Medfriend, only enter your Medfriend’s name then tap…
Read MoreWhat is a Medriend and how does the feature work?
The Medfriend feature will send your Medfriend reminders for missed doses if no action is made on your notifications. The app will then send a notification 30 minutes after your last reminder; a total of 1 hour after the scheduled time of the dose. The interval cannot be changed at this time and we apologize…
Read MoreHow do I move my Medisafe account to my new device?
When getting a new phone, it is best to check your old device to make sure you have created an account first. This is how you can transfer your history to your new device. If you believe you may have an account already, you can try using the Forgot Password function to reset the password…
Read MoreHow can I reset my password?
To reset your password: Tap on your profile icon on the top left corner to open the app If you are not logged in (using a guest profile), tap on ‘Login’ on the side menu On the login screen, tap on ‘Forgot Password’ Enter your email address and then you will receive an email to…
Read MoreHow do I create an account?
To create an account: 1. Open Medisafe and tap on your profile icon on the top left corner to open the side menu 2. Tap on the icon again to Edit Profile 3. Tap on ‘Sign Up’ on the bottom of the next screen then add your email address and a password 4. Once you…
Read MoreWhy should I create an account?
While Medisafe can be used without creating an account, we highly recommend creating one to prevent the loss of your information. If an account is not created, you will not be able to transfer your history from one device to another if you get a new phone or delete the app. To ensure you always…
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