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My Medfriend is not seeing my medications on their account.
Please tap on your profile icon on the top left of the app to open the side menu. Then tap on your Medfriend profile twice (once to view the profile again again to edit) and sync the meds. You can turn off the “sync my meds” setting, restart the app then repeat the steps to turn it back on.
After doing so, please leave Medisafe open on your phone for a few moments, then close and reopen Medisafe on your Medfriend’s phone. They should see your meds now.
If your Medfriend is still not seeing your scheduled doses, please contact our support team. Open Medisafe, tap on ‘More’, tap ‘Help & Support’ then tap ‘Contact Support’.