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I do not receive sound with my reminders – iOS
If you are not receiving sound with your reminders:
1. Open device Settings app and scroll down the apps list
2. Tap on ‘Medisafe’ then tap ‘Notifications’
3. Verify the sound is turned on.
You can also check if the button on the side of your device is muted.
Lastly, restart your device. If you still do not receive sound, please contact our support team. Open Medisafe and tap on ‘More’, tap ‘Help & Support’ then ‘Contact Support’.
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