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I only receive the “critical alert” reminder. – iOS

Please try restarting your device first. If you still do not receive your normal reminders:

Turn the app notifications off and back on from your device Settings app.
1. Open the Settings app
2. Tap on ‘Notifications’ then scroll down to tap on ‘Medisafe’
3. Turn off the notifications and then open Medisafe
4. Once you receive the prompt in the app to enable notifications, follow the popups to turn the notification back on

If this does not help with this feature, please email us from inside your app the ‘Help & Support’ > ‘Contact Support’. We can then assist you further.

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