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I do not get the “critical alert” reminder – iOS

Please first restart your device. If you are still not receiving the critical alert reminder:

1. Open Medisafe and tap on ‘More’
2. Tap on ‘Settings’
3. Turn OFF the Critical Alerts and restart your device again.
4. Open your device’s SETTINGS app
5. Tap on ‘Notifications’ and scroll to find Medisafe
6. Turn Critical Alerts ON and open Medisafe

Follow the prompts to allow the notifications.

If this does not help with this feature, please email us from inside your app the ‘Help & Support’ > ‘Contact Support’. We can then assist you further.

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