Help Center

Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud

Download on the App Store Get it on Google Play

256-BIT Encryption | HIPAA Compliant | ISO 27001 Certified

Visit our Beta Community on Facebook

- it’s where we give sneak peeks of upcoming developments, etc.

How to change the app’s time zone

Android

If you’ve changed time zones and the app does not automatically refresh to send the in-app popup, please do the following to update your reminder times.

  1. Open Medisafe
  2. Tap ‘More’ on the bottom menu
  3. Tap ‘Settings’ followed by ‘General Settings’
  4. Scroll down the menu and tap ‘Refresh reminder times’.

iOS

To update your reminder times, please try the following.

  1. Open Medisafe
  2. Tap ‘More’ on the bottom menu
  3. Tap ‘Settings’
  4. Tap ‘Refresh reminder times’.

If this does not work:

  1. Go to your phone Settings, tap ‘General’, tap ‘Date & Time’ and change the time zone back to your previous time zone.
  2. Open Medisafe and select ‘Keep times from original time zone’ on the time zone popup screen and tap ‘Save’.
  3. Go back to your phone Settings and change the time zone back to your current time zone.
  4. Open Medisafe and select ‘Change to new time zone’ on the time zone popup screen and tap ‘Save’.

Click here to visit our Help Center and view more FAQ and helpful articles

Have a topic you would like to see discussed? Let us know!