{"id":45,"date":"2022-09-01T13:47:55","date_gmt":"2022-09-01T17:47:55","guid":{"rendered":"https:\/\/medisafeapp.wpengine.com\/?page_id=45"},"modified":"2022-11-21T15:27:08","modified_gmt":"2022-11-21T20:27:08","slug":"help-center","status":"publish","type":"page","link":"https:\/\/medisafeapp.com\/de\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"<p>We&#8217;re dedicated to helping in any way with your journey. See our most commonly answered questions below, or email us anytime at support@medisafe.com.<\/p>\r\n\t<p><a href=\"https:\/\/medisafe.app.link\/GxS8P0zh8P\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/medisafeapp.com\/wp-content\/uploads\/2022\/09\/btn-appleStore.png\" alt=\"Download on the App Store\" width=\"184\" height=\"56\" \/><\/a> <a href=\"https:\/\/medisafe.app.link\/GxS8P0zh8P\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/medisafeapp.com\/wp-content\/uploads\/2022\/09\/btn-googlePlay.png\" alt=\"Get it on Google Play\" width=\"184\" height=\"55\" \/><\/a><\/p>\r\n\t<p>256-BIT Encryption | HIPAA Compliant | ISO 27001 Certified<\/p>\r\n\t<button type=\"button\" data-placement=\"bottom\" data-toggle=\"tooltip\" data-html=\"true\" title=\"\r\nFor more on what these security measure mean, <a target='_blank' href='https:\/\/www.medisafe.com\/privacy-policy\/' rel=\"noopener\">click here.&#8220;>\r\n  ?\r\n<\/button>\r\n<h2>\r\n\t\tHow can we help you?\r\n\t<\/h2>\r\n                <a data-toggle=\"modal\" href=\"#post-6546\" data-target=\"#post-6546\">\r\n                    <h4>How do I export meds from my Pharmacy?<\/h4>\r\n                        This feature is only available for US users.\r\n1. Tap on your &#8222;Updates&#8220;&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>How do I export meds from my Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            <p>This feature is only available for US users.<\/p>\r\n<p>1. Tap on your &#8222;Updates&#8220;<\/p>\r\n<p>2. Tap &#8222;Import My Meds&#8220; on the &#8222;Automatically Import Meds&#8220; card<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &#8222;Connect&#8220;<\/p>\r\n<p>5. Select your medications and tap &#8222;Next&#8220;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &#8222;Done&#8220;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p>If your medications do not come through after 24 hours, please contact us at <a href=\"mailto:support@medisafe.com\">support@medisafe.com<\/a><\/p>            \r\n                <a data-toggle=\"modal\" href=\"#post-6545\" data-target=\"#post-6545\">\r\n                    <h4>How do I export meds from my Pharmacy?<\/h4>\r\n                        This feature is only available for US users.\r\nAndroid 5.0 or higher:&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>How do I export meds from my Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            <p>This feature is only available for US users.<\/p>\r\n<p><b>Android 5.0 or higher:<\/b><\/p>\r\n<p>1. Tap &#8222;More&#8220; on the bottom menu and tap &#8222;Settings&#8220;<\/p>\r\n<p>2. Tap &#8222;Import meds from your pharmacy\/clinic&#8220;<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &#8222;Connect&#8220;<\/p>\r\n<p>5. Select your medications and tap &#8222;Next&#8220;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &#8222;Done&#8220;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p><b>Below Android 5.0:<\/b><\/p>\r\n<p>1. Tap on your side menu and tap &#8222;Settings&#8220;<\/p>\r\n<p>2. Tap &#8222;Import meds from your pharmacy\/clinic&#8220;<\/p>\r\n<p>3. Tap on your pharmacy or search for your clinic<\/p>\r\n<p>4. Enter your username and password and tap &#8222;Connect&#8220;<\/p>\r\n<p>5. Select your medications and tap &#8222;Next&#8220;<\/p>\r\n<p>6. Tap on the highlighted meds to set the schedule and then tap &#8222;Done&#8220;<\/p>\r\n<p>7. Your meds will then be imported to your app<\/p>\r\n<p>If your medications do not come through after 24 hours, please contact us at <a href=\"mailto:support@medisafe.com\">support@medisafe.com<\/a><\/p>            \r\n                <a data-toggle=\"modal\" href=\"#post-6544\" data-target=\"#post-6544\">\r\n                    <h4>Are you certified with the Board of Pharmacy?<\/h4>\r\n                        Yes, Truepill is certified with the California Board of Pharmacy and are recognized as a retail pharmacy in Hayward, CA&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>Are you certified with the Board of Pharmacy?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Yes, Truepill is certified with the California Board of Pharmacy and are recognized as a retail pharmacy in Hayward, CA.            \r\n                <a data-toggle=\"modal\" href=\"#post-6543\" data-target=\"#post-6543\">\r\n                    <h4>What is VIPPS?<\/h4>\r\n                        VIPPS is an accreditation bureau, which address our customer&#8217;s right to privacy, authentication and security of prescription orders, adherence to a recognized&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What is VIPPS?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            VIPPS is an accreditation bureau, which address our customer&#8217;s right to privacy, authentication and security of prescription orders, adherence to a recognized quality assurance policy, and provision of meaningful consultation between customers and pharmacists.            \r\n                <a data-toggle=\"modal\" href=\"#post-6542\" data-target=\"#post-6542\">\r\n                    <h4>What is URAC?<\/h4>\r\n                        URAC defines their accreditation as an &#8222;evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examinati&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What is URAC?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            URAC defines their accreditation as an &#8222;evaluative, rigorous, transparent, and comprehensive process in which a healthcare organization undergoes an examination of its systems, processes, and performance by an impartial external organization to ensure that it is conducting business in a manner that meets predetermined criteria and is consistent with national standards.            \r\n                <a data-toggle=\"modal\" href=\"#post-6541\" data-target=\"#post-6541\">\r\n                    <h4>What certifications do you have?<\/h4>\r\n                        Truepill holds the VIPPS Certification, LegitScript, URAC, and is registered with the NABP, National Association of Boards of Pharmacy&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What certifications do you have?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Truepill holds the VIPPS Certification, LegitScript, URAC, and is registered with the NABP, National Association of Boards of Pharmacy.            \r\n                <a data-toggle=\"modal\" href=\"#post-6540\" data-target=\"#post-6540\">\r\n                    <h4>What quality control procedures do you have in place in each process?<\/h4>\r\n                        Truepill works very hard to maintain its licenses and accreditations. This means working hard to buy from reputable distributors and abiding by ethical practice&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What quality control procedures do you have in place in each process?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Truepill works very hard to maintain its licenses and accreditations. This means working hard to buy from reputable distributors and abiding by ethical practices.            \r\n                <a data-toggle=\"modal\" href=\"#post-6539\" data-target=\"#post-6539\">\r\n                    <h4>Why does the prescription say one drug but a different one was delivered?<\/h4>\r\n                        Many times, Medisafe Pharmacy Service powered by Truepill will default to a generic version of a drug unless the eRx says &#8222;DAW (Dispense as Written). We do ou&#8230;\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>Why does the prescription say one drug but a different one was delivered?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Many times, Medisafe Pharmacy Service powered by Truepill will default to a generic version of a drug unless the eRx says &#8222;DAW (Dispense as Written). We do our best to alert you when the medication delivered is not the same as what&#8217;s listed on the eRx. Branded and Generic Drugs are for the most part, identical. If you received an entirely different drug class, there may be a larger issue at hand and you should call the pharmacy immediately at: 650-353-5495.            \r\n                <a data-toggle=\"modal\" href=\"#post-6538\" data-target=\"#post-6538\">\r\n                    <h4>What certifications does my doctor need to have?<\/h4>\r\n                        Your doctor MUST be certified to write prescriptions in their corresponding state&#8230;.\r\n                            Learn More \r\n            <!-- eo \/\/ .inner -->\r\n        <\/a>\r\n    <!-- eo \/\/ .post-card -->\r\n                <h5>What certifications does my doctor need to have?<\/h5>\r\n                <button type=\"button\" data-dismiss=\"modal\" aria-label=\"Close\">\r\n                <\/button>\r\n            Your doctor MUST be certified to write prescriptions in their corresponding state.            \r\n\t<p>Have a topic you would like to see discussed? <a href=\"https:\/\/medisafeapp.com\/contact-us\/\">Let us know!<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>We&#8217;re dedicated to helping in any way with your journey. See our most commonly answered questions below, or email us anytime at support@medisafe.com. 256-BIT Encryption | HIPAA Compliant | ISO 27001 Certified<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - MedisafeApp<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medisafeapp.com\/de\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - MedisafeApp\" \/>\n<meta property=\"og:description\" content=\"We&#8217;re dedicated to helping in any way with your journey. 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